Frequently Asked Questions

Navigate to Settings > Billing > Change Plan. Select Professional ($49/mo) and confirm. Your existing 12,000 submissions and form templates migrate instantly. We apply a prorated charge to your next invoice cycle.

Yes. FormFlow provides a 30-day prorated refund for annual storage overages. Email billing@formflow.io with your invoice reference (e.g., INV-2024-8891) and we’ll process the adjustment within 3 business days.

Starter plans support up to 5 branches. Professional and Enterprise plans remove this limit entirely. Each branch can trigger show/hide rules, field validations, or dynamic JS calculations without breaking the submission pipeline.

Yes, on Professional plans and above. We route large attachments through AWS S3 with presigned URLs. Standard limits are 25MB, but you can raise this to 200MB in Form Settings > Advanced > Upload Limits. Files over 100MB require Enterprise approval.

Go to Integrations > Webhooks > Create Endpoint. Set the event type to `form.field.updated` and map the payload schema. FormFlow sends a POST request within 200ms of validation passing. Include your secret key in the `X-FormFlow-Signature` header for verification.

Yes. In the Salesforce connector, click "Advanced Mapping" to link FormFlow fields to custom objects (e.g., `Custom_Quote__c`). Requires API access and OAuth 2.0 setup. Sync occurs every 15 minutes or immediately on form submit.

This usually happens when using fixed positioning or unsupported CSS variables. Switch to the responsive iframe embed code provided in Settings > Share > Embed. Add `?mobile_optimized=true` to the URL parameter to force touch-friendly scrolling and viewport scaling.

This is a known parsing bug in v3.2.1 affecting ISO-8601 formats with timezone offsets. We’ve patched it in v3.2.3. Clear your browser cache or add `&_format=strict_iso` to your export URL to force the corrected parser. Large datasets will resume normal formatting.